Welcome to CRESS Dive Gear Shop (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.cressdivegear.com and your purchases from our online store. By accessing our site and making purchases, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ who can form legally binding contracts. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property

All content on this site (logos, text, graphics, etc.) is our property or licensed to us and protected by intellectual property laws. You may not reproduce, modify, or distribute any content without our express written permission.

2. Products and Services

2.1 Product Descriptions

We sell diving equipment and accessories including but not limited to:

  • Dive gear and accessories
  • Aqua shoes and footwear
  • Beach and dive apparel
  • Electronics and analyzers
  • Dive computers and cameras

We make every effort to display products accurately, but colors may vary due to screen settings. Product dimensions are approximate.

2.2 Product Availability

All items are subject to availability. We may limit quantities and reject orders at our discretion.

3. Orders and Payments

3.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to cancel orders for any reason.

3.2 Pricing

Prices are in GBP (£) and include VAT where applicable. We may change prices without notice, but changes won’t affect confirmed orders.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You confirm the payment method is yours or you have authorization to use it.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer:

  • Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping: For orders over £50, delivered via EMS within 15-25 business days after dispatch

We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary due to location and customs.

4.3 Risk and Title

Risk passes to you upon delivery. We retain title to goods until full payment is received.

5. Returns and Refunds

5.1 Return Policy

You may return or exchange items within 15 days of delivery, provided:

  • Items are unused and in original condition
  • Original packaging and tags are intact
  • Proof of purchase is provided

5.2 Non-Returnable Items

For hygiene reasons, these items cannot be returned unless faulty:

  • Face masks
  • Aqua shoes
  • Flip flops
  • Beach towels

5.3 Return Process

To return an item:

  1. Contact us at [email protected] within 15 days
  2. Wait for return instructions and RMA number
  3. Package item securely with RMA number visible
  4. Ship to: CRESS Dive Gear Shop Returns, 7 Hurst St, Birmingham, GB B5T 1MV

5.4 Refunds

Refunds are processed within 5 business days after we receive your return. Original shipping fees are non-refundable unless the return is our error.

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your credentials and all activities under your account.

6.2 Prohibited Conduct

You agree not to:

  • Use our site for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with site functionality
  • Provide false information

7. Liability Limitations

7.1 General Limitation

To the fullest extent permitted by law, we exclude all liability for damages arising from use of our site or products, except for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded by law

7.2 Product Use

Diving equipment carries inherent risks. You are responsible for proper use of products and following manufacturer guidelines. We are not liable for improper use.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We may update these terms periodically. The current version will always be posted on our site. Continued use after changes constitutes acceptance.

10. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

11. Contact Us

For questions about these terms, please contact:

CRESS Dive Gear Shop
7 Hurst St, Birmingham, GB B5T 1MV
Email: [email protected]
Response time: 24-48 hours