About CRESS Dive Gear Shop

Who is CRESS Dive Gear Shop for?
Our shop caters to diving enthusiasts and professionals worldwide who demand high-quality equipment for their underwater adventures. Whether you’re a recreational diver, technical diver, or dive professional, we provide gear that meets professional-grade standards for all your diving needs.
What makes your products special?
We specialize in durable, performance-oriented dive gear that withstands challenging underwater conditions. Our products range from essential accessories (masks, fins, regulators) to technical equipment (analyzers, computers) and protective gear (wetsuits, thermal protection). Each item is carefully selected by our team of diving experts.

Product Questions

Do you sell equipment for different types of diving?
Yes! Our inventory covers gear for recreational diving, technical diving, freediving, and snorkeling. From basic accessories to specialized equipment like analyzers and dive computers, we’ve got you covered for any underwater activity.
How do I know which size to order for wetsuits or footwear?
Each product page includes detailed sizing charts with measurements in both metric and imperial units. For wetsuits, we recommend measuring your chest, waist, and height for the best fit. If you’re between sizes or need assistance, our customer service team ([email protected]) can provide personalized recommendations.
Are your products suitable for saltwater diving?
Absolutely! All our equipment is designed and tested for both saltwater and freshwater environments. We particularly recommend rinsing gear with fresh water after saltwater use to maintain longevity.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments. All transactions are encrypted for your protection.
Can I modify or cancel my order after placing it?
Orders can typically be modified or cancelled within 2 hours of placement (before processing begins). Please contact us immediately at [email protected] with your order number. Once processing has started (1-2 business days after ordering), changes may not be possible.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save preferences, and access faster checkout. We never share your information with third parties.

Shipping & Delivery

Where do you ship to?
We offer worldwide delivery except for a few remote areas in Asia. During checkout, simply enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two reliable shipping methods:
1. Express Shipping (£12.95 flat rate): 10-15 business days via DHL/FedEx with full tracking
2. Free Standard Shipping: 15-25 business days via EMS for orders over £50
All orders take 1-2 business days to process before shipping.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information and carrier details. You can track your package directly through the carrier’s website using the provided tracking number.
Are there any additional import fees?
For international orders, local customs duties or taxes may apply upon delivery. These fees vary by country and are the responsibility of the recipient. We recommend checking with your local customs office for estimates.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery for most items. The product must be unused, in original packaging with all tags attached. Some items like analyzers and batteries have special return conditions for safety reasons – please check product pages for details.
How do I initiate a return?
Contact our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and address. Return shipping costs are typically the customer’s responsibility unless the item was faulty or incorrect.
When will I receive my refund?
Once we receive and inspect your return (typically within 5 business days), we’ll process your refund to the original payment method. Refunds may take 3-10 business days to appear in your account, depending on your financial institution.

Technical Support & Safety

How should I maintain my dive gear?
Always rinse equipment with fresh water after use, especially after saltwater exposure. Store in a cool, dry place away from direct sunlight. For specific maintenance advice, refer to product manuals or contact our team.
Do you provide product manuals or instructions?
Yes! Most products include printed manuals, and digital versions are available on request. For complex equipment like dive computers or analyzers, we recommend reading instructions thoroughly before first use.
Is your equipment serviced before shipping?
All equipment is inspected and tested by our team of diving professionals before dispatch. However, we recommend having critical life-support equipment (regulators, BCDs) inspected by a local professional before first use.

Still Have Questions?

Our customer service team, comprised of fellow diving enthusiasts, is always happy to help at [email protected]. We typically respond within 24 hours during business days.

CRESS Dive Gear Shop – Equipping explorers, one delivery at a time.